Refund and Cancellation Policy

The short version

• The trial is free for 14 days and asks for no card.
• Cancel any time. There is no cancellation fee and no minimum term.
• When you cancel, you keep access to the end of the month you have already paid for, and it does not renew. We do not cut you off the day you cancel.
• Because a month is billed in advance and you keep it, we do not refund part of a month you have already used. We do refund billing errors and duplicate charges.
• Cancel before the renewal date to avoid the next month being charged.

1. Who this applies to

This policy applies to Shelfwise, operated by Olga Angel, doing business as Shelfwise, at1017 N Palm Ave, Rialto, CA 92376, United States. It forms part of the Terms of Service.

2. The free trial

Every new account starts with 14 days of the Studio plan at no cost. The trial does not ask for a card, so there is nothing to refund when it ends and nothing to cancel if you decide not to continue. If you do nothing, the trial simply ends and your data stays readable. At the end of the trial, editing stops while the plan is inactive.

3. How to cancel

• From the app: open the billing page and cancel there, once card payment is switched on.
• By email: write to support@milani-cosmetics.com from the email address on the account and say you would like to cancel. At present this is the way cancellation is handled, and it is the one to use.

We will confirm the cancellation by email, with the date your access runs to. Keep that email. If you do not get a confirmation, the request has not been actioned, so write again.

4. What happens when you cancel

• The plan does not renew, so there is no further charge.
• You keep full access to the end of the month you have already paid for. Access ends on the date in your confirmation email, not on the day you asked.
• After that date, your catalog, stock history and reports stay readable, and you can still sign in. Editing stops until a plan is active again.
• Nothing is deleted because you cancelled. You can export what you need, or come back later and find it still there.

5. Refunds

The subscription is billed monthly in advance, and cancelling keeps that month working for you. For that reason:

• Partial months are not refunded as a rule. If you cancel halfway through a month, you keep and use the rest of that month rather than getting a part refund.
• Unused time is not refunded automatically. If you stop using the service partway through a paid month, ask us. Where it is reasonable, we will look at it, and for a month that was billed but never used we would normally refund it.
• Billing errors are always refunded. If you were charged the wrong amount, charged twice, or charged after cancelling, we will refund it.
• Duplicate charges are always refunded. If two identical charges land for the same month, tell us and we will refund the extra one.
• A price change is not retroactive. If we raise a price, you can cancel before the new price applies. Months already billed at the old price are not recalculated.

Current state of payment: card payment is not switched on yet, so the app takes no card details and no subscription is charged automatically. While that is the case, any amounts are agreed and settled directly, and the same rules above apply to them.

6. If something is broken

If the service is not working, tell us before asking for a refund. Most reports are fixed the same day. If a fault on our side left you unable to use what you paid for over a meaningful part of a month, we will refund that month. You do not need to argue for it.

7. How to ask for a refund

• Email support@milani-cosmetics.com from the address on the account.
• Include the date of the charge, the amount, and what the charge was for.
• One sentence on why is enough. You do not have to explain or justify much, and you will not be talked out of a refund you are entitled to.

We aim to reply within one business day, and to action an approved refund within five business days. The time for the money to appear depends on your bank or card issuer, and can take a further five to ten business days.

8. Card chargebacks

If you think a charge is wrong, email us first. A chargeback opened by mistake takes weeks to resolve, freezes the payment, and is far slower than asking. There is no penalty from us for opening a chargeback, but please give us a chance to fix it in an email first, as we will almost always do.

9. Deleting your account versus cancelling

Cancelling stops the billing and eventually the editing. Deleting the account removes your data. They are different things, and cancelling does not delete anything. If you want your data deleted, ask for that separately and we will delete the account and its data.

10. Changes to this policy

If this policy changes, we will email you before the change takes effect where it could affect a charge you might make. The date at the top of this page always shows the current version.

11. Contact

This policy is governed by the laws of the State of California, the same as the Terms of Service.